Refund policy

Return window

You may request a return within 30 days after receiving your item.

Return conditions

For returns due to personal reasons (for example, a change of mind or ordering the wrong iPhone model), the item must be unused and in the same condition as you received it, including all accessories and the original packaging. Proof of purchase is required.

How to request a return

Please contact us at rdctupi@gmail.com before sending your item back. Customers in Japan may also contact us via LINE. Once your return is approved, we will provide return instructions. Items sent back without prior approval cannot be accepted.

For orders delivered to the United States:
Keefrash Returns
4338 Bridgeton Industrial Dr
Bridgeton, MO 63044
United States

For orders delivered to Japan:
Keefrash Returns
RF TOWER 4F, 4-23-6 Kamezawa
Sumida-ku, Tokyo 130-0014
Japan

Return shipping

For returns due to personal reasons, the customer is responsible for return shipping costs, and the original shipping fee is not refunded, unless applicable law requires otherwise.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos. We will cover the shipping costs both ways and send a replacement or issue a full refund.

90-Day Warranty

Our phone cases are covered by a 90-day warranty from the date you receive your order. This warranty covers defects in materials or workmanship and functional faults that occur under normal use. It does not cover damage caused by drops, liquid exposure, misuse, unauthorized disassembly or modification, or normal wear and tear.

To request warranty service, contact us within 90 days of receiving your order with your order number, a description of the issue, and photos or a video showing the problem. If the issue is covered, we will repair or replace the product at no charge. Except as described under "Damaged or incorrect items" and unless applicable law requires otherwise, the customer pays for shipping the product to us, and Keefrash pays for shipping the repaired or replacement product back to the customer.

This warranty is separate from our 30-day return policy and does not limit your rights under applicable consumer laws.

Sale items and gift cards

Sale and discounted items are covered by the same 30-day return policy. Gift cards are non-returnable.

Exchanges

To exchange an item, please request a return first. Once the return is approved, place a new order for the item you want.

Free gifts

If you return items from an order that included a free gift, the gift must be returned as well.

Refunds

After we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us at rdctupi@gmail.com.